Return Policy (Wholesale Store)
Return Eligibility: All items purchased from Srokam Exports are eligible for return within 14 days of receipt, provided they are in new, unused condition and include the original packaging and label.
Return Window: The return window is 14 days from the date of receipt.
Return Process: To return an item, customers must log in to their customer account / Write us - hello@srokam.com.
Return Shipping Costs: Customers are responsible for return shipping costs.
Refund Policy: Customers will be directly reimbursed for the returned item once their return request is approved.
Shipping Policy (Wholesale Store)
Order Preparation: We will prepare your order and ship it within 48 hours of receiving your payment.
Shipping Time: Our normal shipping time is 48 hours from the time of order preparation to delivery to your chosen destination. However, shipping times may vary depending on your location and the shipping method you select.
Package Tracking: We will provide you with a tracking number as soon as your order is shipped. This will allow you to track the progress of your package and know exactly when to expect its arrival.
International Shipping: We offer international shipping to select countries. Please contact us for more information about international shipping rates and delivery times.
Shipping Costs: Shipping costs are calculated based on the weight of your order and the shipping method you select. You can view your estimated shipping costs before you checkout.
Shipping Delays: We do our best to ship orders on time, but there may be occasional delays due to unforeseen circumstances. If you experience a shipping delay, please contact us and we will do our best to assist you.
Damaged or Lost Shipments: If your order is damaged or lost during shipping, please contact us immediately. We will work with you to resolve the issue as quickly as possible.
We are committed to providing our customers with a seamless and efficient shipping experience. If you have any questions or require further assistance, please do not hesitate to contact us.